Resident Reviews
93.85% Satisfaction Rate Add Your Review
  • I have been living here for about a year so far I have some suggestion and concerns about the Apt. Staffing is professional and courteous, Parking is well manage even involve the city, Safery is not quiet there yet because, residents without a card, and others as burglers have access to go in at night perhaps during the day may drive thru the gate and proceede on braking just like they did at the main office drop box.. The cameras should be more accurate and working in this case they would have find out who commited theis act. . I believe the asssociation should have security on permises for this to be prevented. Pricing is too much for just rent with no full Security but it is manageable, It is nice clean. liveable and quiet enough. The Maintenance crew are accurate, has willingness to go above and beyond for resident (s) and infomred us on any upcoming that should be expected as per as their field. All in All it is Ok I did make some recommendation as long as you may afford it..
  • Last year I moved to Banyan Bay after owning a home for many years. Banyan Bay was my first choice in a new place to live. I have known people who previously lived in the community and it was always a nice place to visit. I really love the community. It is nice and peaceful and the grounds are well kept. I get so many compliments from people when they come to visit me. The layout of the apartment is great too. The staff have always been helpful, nice and friendly. I would definitely recommend Banyan Bay to anyone who is looking for a nice place to live!
  • I move in next week but I just wanted to say that I couldn't of asked for a better leasing consultant than Tiffany. She was extremely professional and informative. I have friends that live here and they really like it . I'm sure I will too.
  • Tiffany was AWESOME yesterday. She's a multi-tasking machine!
  • I've been living here since 2014 and I have yet to write a bad review! I felt that right now is the best time to provide feedback as far how amazing this team has been to us! This team no matter the situation whether it be minor or major have always been there for us! They always respond right away and take care of you as if we are their very own family member! Their maintenance team doesn't fall behind from them either! They do outstanding work as far as making sure your needs have been met! I can honestly say that I trust this staff because as I stated before, they have always been there for us! They communicate effectively and they tell you exactly what you need to know! This is why I continue to stay here because of their service and because they are genuine in what they do. I thank you Banyan Bay team for always being customer committed and being there for us! Seriously!!!
  • The highlight of renting here is the office staff, especially Tiffany! They are all so great! I'm just gonna mention the cons. Other than the cons, everything else that you can imagine is Great! I believe the cons are beyond the office staff's control, and it is sad that they have to offer apartments here knowing that the amenities advertised do not exist. I moved here at the end of 2015. When I came, they told me that the gate was hit by lightning 2 weeks prior and would be fixed by the end of the month. It's now the end of 2017 and that gate has still not been fixed. It is always open for every and anyone to come in. Next, they started renovating the pool, gym and the front office in mid 2016 and over a year later, still can't use the gym nor the pool because they are sluggishly "working" on it. It is really not a large area and should've been done in 2 months, at most. It's like construction is only done over there about twice a month and we still have to pay full rent as if we get these amenities when we don't. Also, the gym is nearby the gate and when the gym used to be in order, because anyone could get in due to the gate always being open, some unsavory characters would be in the gym, especially at night. You need a key card to get into the gym, but I believe any laundry card would work because it is the same card that you would use if you used on-site laundry. Also, the light by the mailbox does not come on at night, so I have to use the light on my phone to get to my mailbox. Also, some areas on the compound are poorly lit at night. I just wish they would fix these and then the high rent would then totally be worth it.
  • I lived here for one year. Although you pay a little more but it's worth it. Very fast service, the best maintenance team and the office staff overall all were so very helpful!
  • I lived here for one year. Although you pay a little more but it's worth it. Very fast service, the best maintenance team and the office staff overall all were so very helpful!
  • Beautiful nice renovated apartment, location is fantastic, ground are well kept just to brag about a few nice spa area, new gym with state of the art equipment. Our leasing assistant was Vanessa she was out of this world and alway my wife can be demanding her needs were met! A++ Been living here for almost a year and we love it!
  • Beautiful nice renovated apartment, location is fantastic, ground are well kept just to brag about a few nice spa area, new gym with state of the art equipment. Our leasing assistant was Vanessa she was out of this world ! My wife can be demanding but, she worked with her and ensured all her needs were met! A++ Been living here for almost a year and we love it! Never been happier
  • Beautiful nice renovated apartment, location is fantastic, ground are well kept just to brag about a few nice spa area, new gym with state of the art equipment. Our leasing assistant was Vanessa she was out of this world ! My wife can be demanding but, she worked with her and ensured all her needs were met! A++ Been living here for almost a year and we love it! Never been happier
  • Property is nice the staff is super nice and the location is perfect! Would definitely recommend to others.
  • The staff invited their residents to Bingo Night this past Thursday. A long time resident here I decided to go and see what it was all about, as there have not been any social activities offered here lately. I was pleasantly surprised and was welcomed by the office staff, Courtney, Tiffany, and Sujey. The residents that were there all had a good time and it was a fun evening. Sujey, the bingo number caller surpassed expectations and put an effort second to none into her job of calling the numbers. She was Great! Courtney and Tiffany made sure everyone had something to eat & drink, and went above and beyond in seeing that we all felt welcomed! An awesome staff! I look forward to future events that will be offered and recommend that residents attend. I have seen some turnover in the office staff here through the years, but have to say that the current staff is the best I've seen and can see that they have brought some enthusiasm to the community! They are all approachable and easy to talk to and I hope that they stay for quite awhile.
  • I just renewed for my third year here. I love my apartment and the staff . Tiffiny always helps me. She's the best.
  • I just renewed for my third year here. I love my apartment and the staff . Tiffiny always helps me. She's the best
  • I just renewed for my third year. I love my apartment & Tiffiny is the best.
  • I have lived at Banyan Bay for 2 yrs (1/1). Last month moved to 2/1 and I absolutely love the floor plan and decor of apt. Tiffany was very helpful helping me find a bigger space, and the whole staff have been amazing. Maintenance excellent - there same day as I call if needing repair. The property and landscape have just been spruced up - beautiful trees and plants and great poolside w/ barbecue and new furniture. New weight machines in gym... there is a nice commadere among the community here... very comfortable... would definitely recommend living here. Great location... thank you
  • From the time this young lady moved me in four months ago till today she has been nothing but exceptional. Ensured I got a great apt that suited my needs. Ensured that the floor plans, and appliances were to my liking. Always inquiries to ensure I am a happy tenant. I wouldn't expect anything less for what I pay monthly so thank you Sam for proving me the level of superior service I expect.
  • We had the best experience with Samantha, she listened to our needs, wants, and showed us what we were looking for. I will be recommending her to a lot more of my friends. I can always go to her for any concerns and she's always an open book. My apartment hunting with my fiancee is finally over. We love all the amenities and the space! the balcony is perfect for a morning coffee and soothing music or even just enjoying the sounds around.
  • My husband and I sign up for our second year. I love this community, we just move to the two bedroom apartment and we are in love, is fully renovated and so bright. We love how lighter the apartment is. The community has two dog parks and also 2 pools. It's complete new and very calm. When we first move we spoke with Tiffiny she is awesome!! She helped us to find the perfect spot for us and the pets. Thank you Tiffiny for all your hard work and efficiency in help us. We are really happy and grateful. Thank you!!!!!
  • I've living here for the past 11 years I love the community, always clean,the staff in the office are very professional and helpful I like to recognize miss Tiffany and Justin, Antonio and the maintain team are fabulous,excellent really honest persons,I recommended this community is a safe place to live I am so happy to be part of the community, for a future resident welcome to bayan bay.
  • I just wanted to give a shout out to Tiffany! She was wonderful from the start, and so prompt. She had me accepted and ready to go in literally 24 hours. Pleasant professional and down to earth. We are lucky to have her.
  • I lived in Banyan Bay for 6+ years and loved every minute of it. The staff is amazing, great gym, and location is perfect. Special thanks to Sujuy and Justin, YOU GUYS ROCK!!!!
  • I visited the apartment complex and met Diane. She was very pleasant, patient and detailing. She took her time to show us the whole complex and answered every questions we had. I think they made a great choice when they hired someone like her. Very Welcoming.
  • I visited the apartment complex and met Diane. She was very pleasant, patient and detailing. She took her time to show us the whole complex and answered every questions we had. I think they made a great choice when they hired someone like her. Very Welcoming.
  • I visited the apartment complex and met Diane. She was very pleasant, patient and detailing. She took her time to show us the whole complex and answered every questions we had. I think they made a great choice when they hired someone like her. Very Welcoming.